Orders

  • Is there a set limit of how many orders I have to take in a day?

    We are able to provide you as much work as you can handle. This will depend on different factors such as your washing machine capacity, dryer capacity and the number of your current active orders.

     

    Wash@Home is completely flexible to your needs,  — you can choose exactly when you want to work and how many orders you take in a day (within reason). The power is in your hands

  • Are there any set requirements for becoming a Washer?

    The requirements to be a Washer are as follows:

     

    (1) Proof of employment authorization in the US. 

    (2) Smartphone - Iphone (iOS 10 and above) or Android (5 and Above).

    (3) Necessary laundry equipment e.g Washing Machine/Dryer.

    (4) Be 18 years old or over with no criminal convictions.

  • Can I do orders without signing up?

    Orders can only be received through the mobile app. To use the app, you would be required to sign up.

    The sign up process requires you to provide information such as your email, laundry services you can provide, etc. 

     

    Afterwards, your profile would be pending until approval before you start receiving orders.

  • How does taking a break as a “Washer” work?

    Every Washer has the freedom to take breaks whenever and however they want. 

     

    If you want to take a break from receiving new orders, you can toggle off the "availability" button on the home screen (shown in the image below).

     

    It is important to note that active orders would still need to be fulfilled by Washer.

  • Is there a specific time slot I have to fulfil orders during?

    Based on when the Washee’s clothes are picked up and returned, you have the freedom to plan when you would fulfil the laundry service required. However, it is recommended to do so as soon as possible

  • Do I have to pick up orders, or will they come to me?

    It entirely depends on your preference. You have the complete freedom to choose whether you want to pickup and return orders (shown in the image below). 

     

    It is important to note that you also receive additional pay for doing “pickup and return”.    

     

  • What is the order cancellation policy?

    Washers are given a grace period which allows them to cancel their order 3 hours before the Washee’s laundry items are scheduled to be picked up.

    Unfortunately, once the grace period has elapsed, order cannot be cancelled. See more on our terms of service.

  • How far do you operate?

    We aim to assign Washees that are the closest to you (usually within 5 miles).

     

    You also have the ability to set the maximum distance you are willing to travel (shown below). You do so by selecting "More" > "Settings" > "Pickup & Return", then picking your maximum distance.

     

     

  • What if Washee/Courier cancels on me?

    Washees and Couriers also have the same grace period of being allowed to cancel their order 3 hours before it is scheduled to be picked-up. 

     

    If the Washee cancels during this grace period, you would be assigned another order. 

     

    If Courier cancels during this grace period, they would be replaced by another Courier

  • How do I accept Pending Orders?

    When you receive new orders they appear on the “Pending Orders” Home screen page. You have to view that order before you can accept the order (as shown below)

     

    If orders are not accepted in time they expire and are assigned to another Washer.