Place an Order

  • What times can my order be picked-up and returned?

    We aim to provide you with the most convenient time to pick up and return your laundry Items.

    You can choose a pick-up time between 7:00am and 11:00pm.

  • Can I include special instructions?

    Yes, you can add specific instructions in the notes section in your basket when ordering, as shown below.

    You can also message the Washer within the app to remind them.

     

  • Can I place an order without signing up?

    Orders can only be placed through the mobile app. To use the app, you would be required to sign up.

    This sign up process is quick and requires basic information such as your name, email and phone number. Once you are enrolled, you can add laundry items to your basket and place the order.

     

     

  • How will I know if my order has been placed successfully?

    Once you’ve placed your order you’ll receive a notification about your order status. It will automatically update to  "Order Confirmed" with relevant info required to fulfill the order

     

  • Is there a minimum spend?

    Minimum order spend = $10. Order spend lower than this will be declined.

  • Who are the Washee, Washer and Driver?

    These are the 3 different types of users, all with different goals.

    (1) Washee: User who needs to have their laundry done.

    (2) Washer: User who does the Washee's laundry.

    (3) Courier: User who delivers laundry.

    The Washee and Washer can deliver laundry items as well.

  • Can I place my order over the phone?

    Unfortunately, all orders have to be placed directly through the app.