Here are a few recommendations when receiving or returning laundry items:

-Message Washee/Washer if there are any concerns

-If you are picking up an order, you are required to have hanging scales to measure the weight of “lot” items. “Lot” items are laundry items priced together as a bulk.

-Count the Laundry items upon receiving and returning them

You can contact Washee/Washer through the in-app messaging feature.

You select the “inbox” on the bottom Nav as shown below and then the concerned message.