Account and Profile Settings

  • How do I reset a lost or forgotten password?

    (1) On the "Sign-In" page, you select the "Forgot Password" link as shown below

    (2) You enter the email your account was created with.

    (3) A secure link will then be sent to your email to reset your password

  • How do I change my username/email/Phone Number

    As shown below, in the mobile app, select "More" > "Profile" > "Profile Details", make the desired changes to your username/email and press the "next" button. 

     

  • Can I switch between the different users on the app

    Any of the 3 Users (Washee, Washer and Courier) can switch to another user type within the app. 

    This can be done from the "more" section (shown in the image below). On the "more" section, select "profile", then "switch accounts" and press the "next" button.

    Note: If a Washer/Washee switches to a Courier they will be required to provide more information to be approved.